To ensure that you benefit from GNC Makina’s technical service processes in the fastest and most efficient way, you can contact our Service Planning Specialist by phone, fill out the service form on our website, or submit your request via email. Submitting your request through the correct channels enables us to provide faster and higher-quality service.
- Request Submission: Customers submit their requests via phone, web form, or email.
- Initial Contact Within 60 Minutes: After the request is received, our service planning department contacts the customer within a maximum of 60 minutes.
- Service Planning: An appointment is scheduled for the fastest and most suitable time.
- Stock Check: Potential failure scenarios are evaluated and the necessary spare parts and equipment stock is checked.
- On-Site Visit: Our technical team visits the customer’s facility.
- Technical Inspection: The condition of the machine is examined in detail and required actions are identified.
- Quotation Process: After the inspection, pricing for all required operations is prepared and submitted to the customer.
- Operations Begin After Approval: Once customer approval is received, maintenance, repair, and adjustment procedures are carried out.
- Additional Procedures if Required: If additional parts or operations beyond the quotation are needed, customer approval is obtained before proceeding.
- Service Report Preparation: A detailed technical service report is prepared and shared with the customer.
- Invoicing: After the service process is completed, the service invoice is issued.
This systematic process guarantees both transparency and operational efficiency, ensuring that all service interventions are completed quickly, accurately, and under control.
