Hemen Ara

Service

Before the service, contacting the Service Planning Authority and making an appointment, filling out a form on our website or sending e-mails enables our service personnel to provide you with faster and higher quality service. Our service process works as follows respectively.


· Our customer submits his request to us by any means,


· The first contact is made within 60 minutes after the request is received by us,


· Service planning is made in the shortest time,


· Stock control is provided for future malfunctions while making a service plan,


· On site customer visits are made,


· During the visit, the expertise and transactions required for the machine are listed by us and sent to the customer by pricing at the offer stage


· Works are initiated after the offer is approved,


· In case additional parts or operations are required outside the offer, approval is obtained from the customer


· After the work is completed, a detailed service report is written and explained to the customers,


Finally, the invoice for the service is issued.